Site Logo
Launch of The hoteliers Charter: Hospitality Reimagined

A force for good helping to improve awareness of all of the great career opportunities that exist in hotels in the whole of the UK

Sally Beck, General Manager of Royal Lancaster London, has launched The Hoteliers Charter, a concept to help dispel the reputaion of the hospitality industry in the UK, in terms of pay, benefits and general treatment of staff, for future generations considering a career in the UK hospitality world.

Sally Beck, General Manager, Royal Lancaster London
Sally Beck, General Manager, Royal Lancaster London

Sally Beck has held the position of General Manager at London’s iconic hotel on Hyde Park, Royal Lancaster London, for 9 years now and during this time, she has become one of the most respected GMs in the London hospitality sector. Winning awards and accolades for how she leads her team with compassion and care, Sally is now working with other like minded hoteliers, who believe like her in hotels being ‘best in class’ in Hospitality by offering great careers.

Sally is excited to announce the launch of the Hoteliers Charter today. The idea for the Hotelier’s Charter was conceived when Sally won Hotelier of the Year in the 2019 awards, voted for by her industry peers. The concept of the Hoteliers Charter, is to help dispel the notion that those working in hotels suffer ‘long hours for little pay’ and instead shout about all that is good about working in this vibrant industry.

“As progressive hoteliers, we collectively make a commitment to providing a workplace environment built on the foundations of respect, fairness, equality, diversity and opportunity; and to placing colleagues’ wellness and career development at the heart of our operations.”

Its purpose is to raise the profile of the industry in the public arena, and the role of a ‘Charter Hotelier’ is to encourage employment from their locality into the hospitality industry, primarily through hotels.

Signing up to The Hoteliers’ Charter means hoteliers agree to the 10 points outlined in the charter, which include providing a positive and nourishing work environment for all colleagues, with a commitment to training and development, providing work/life balance, sensible working patterns, and fair wages and gratuities to position hospitality jobs as careers, not just jobs.

In addition, those signing up for the charter agree to support industry charities, drive environmentally sustainable businesses and advocate diversity, inclusion and equality.

Sally intends to spread the good word about all of the positive aspects of the hotel industry, to encourage potential employees, parents, colleges and universities to know that they can be supported and developed in a long term career in hospitality through working with Charter Hoteliers’. At Royal Lancaster London, Sally provides a workplace environment built on respect, fairness, equality, diversity and opportunity - placing employees’ wellness and career development at the heart of the operation.  This ethos is transferred into the 10 commitments of the Hoteliers Charter and echoed in hotels across the UK.

Commenting on the charter, Sally says, “In Europe, the profile of the hotel industry rides high and parents and schools advocate working in the hospitality industry. However in the UK we have more work to do. The Hoteliers’ Charter is intended to spread the good word about our industry, to educate both parents and youngsters about the benefits of attending a Catering or Hospitality College or working with a Charter Hotelier, where they can benefit from a good work life balance, training, mentoring and apprenticeships. I am a publican’s daughter, who went to Grimsby Technical College and am now running one of the best hotels in London – the world is literally your oyster when you work in hotels and your skills are transferable around the globe.  After Brexit, UK hotels are losing out on many EU employees, now is a key time to appeal to students and young adults in the UK, our industry is getting ready to bounce back after the pandemic and we need UK employees to choose Hotels and Hospitality as a career. The Hoteliers Charter is a force for good helping us improve awareness of all of the great career opportunities that exist in hotels in the whole of the UK. ”